Refund policy

Because our collectibles are produced, inspected, and packaged with great care, all sales are final. We do not offer returns, refunds, or exchanges.

We encourage customers to review product details carefully before placing an order to ensure everything is exactly as expected.

Returns & Exchanges

At this time, we are unable to accept returns or exchanges for the following reasons:

  • Change of mind

  • Incorrect selection

  • Shipping delays once the order has been dispatched

  • Damage that occurs after delivery

  • Packages marked as delivered by the carrier

Each item is thoroughly inspected prior to shipment to ensure it meets our quality standards.

Incorrect or Missing Items

In the rare event that you receive an incorrect item or something is missing from your order, please contact us within 7 days of delivery at:

📧 jahncraftofficial@outlook.com

Please include:

  • Your order number

  • Clear photos of the item, packaging, and the issue

Once verified, we will be happy to review the situation and, if appropriate, offer a replacement at our discretion.

For transparency and quality assurance, every order—including all included components such as Certificates of Authenticity and steel ball bearings—is photographed prior to shipment and documented for our records.

Lost or Stolen Packages

Once an order is marked as delivered by the carrier, we are unable to take responsibility for lost or stolen packages. We recommend choosing a secure delivery location whenever possible.

By placing an order on our website, you acknowledge and agree to this policy.

We take pride in creating high-quality, durable collectibles designed to be enjoyed for years to come, and we sincerely appreciate your support of our craft.